Local support channels
Online enquiries · Dedicated emailContact our Hong Kong team directly for technical support, business enquiries or partnerships
LOCAL EXPERTISE
Professional productsLocal Hong Kong services
Practical support for your IT team, from evaluation and deployment to day-to-day maintenance
HONG KONG BUSINESS SERVICES & TECHNICAL SUPPORT
AL-TOUCH SOLUTIONS LIMITED
Our local engineers help you evaluate products, plan deployment and resolve usage issues. Clear communication and remote diagnosis keep the support focused on your environment.
CONTACT DIRECTORY
Contact the Hong Kong team
Choose the channel that matches your enquiry
Service scope and support arrangements
Choose the right channel for everyday enquiries or incident support
Enterprise customer priority
8 × 5 service arrangementLocal engineers assist with remote diagnosis, deployment and security-policy adjustments for your daily operations
Incident response
Response within the agreed timeframeFor ransomware infections or major security incidents, get help analysing and isolating threats and planning a response
Service agreement
Service scope, support hours and response times are subject to your commercial licence and the service level agreement (SLA) agreed by both parties.
COMMON QUESTIONS
Frequently asked questions
How do I request an enterprise trial?
Select Enterprise Trial and provide your company, contact person and email or telephone number. You will receive an enquiry reference before our team confirms endpoint numbers and deployment needs.
Can the control center be deployed in Hong Kong?
Deployment can be planned for your corporate network or Hong Kong servers. Confirm storage, external updates and cloud lookup settings with the team to meet your data-governance needs.
Which operating systems are supported?
The enterprise edition covers Windows, macOS and Linux endpoints. Features and supported versions vary; confirm system versions and compatibility before deployment.
What should I do if I suspect ransomware?
Disconnect suspicious endpoints from the network and retain relevant logs and files. Avoid destroying evidence or reconnecting to the corporate network. Email support@huorong.hk promptly for an assessment.
ENTERPRISE EVALUATION
Evaluate protection in your environment
Our local team helps assess your needs and choose a suitable deployment.